Privacy policy

PRIVACY POLICY

The purpose of this policy is to inform interested parties about the various treatments carried out by this organization through the website that affect their personal data in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

The organizations COSTAPART SL (CVEE00056 A) with VAT number B03357571, and TREBOL VACACIONES SL (CVEE00075 A) with VAT number B03791605, domiciled at AVDA. FILIPINAS Nº 9, EDIF. TREBOL, LOCAL Nº 1 (03503 BENIDORM) ALICANTE, with contact telephone: 965859405 and email info@costapart.es

PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA

  • USERS/VISITORS OF THE DATA CONTROLLER'S WEBSITE.

We will process your personal data provided through our web forms for:

  • Addressing requests, complaints, and incidents communicated through our contact channels incorporated on the website.

  • Understanding the user's behavior on the website to detect possible cyberattacks on our website.

  • Compliance with the legal obligations directly applicable to us that regulate our activity.

  • To protect and exercise our rights or respond to claims of any kind.

  • If applicable, sending commercial communications related to the goods or services that make up our activity, and/or news or newsletters related to our sector.

  • We manage your data to schedule the reservation.

  • Manage, administer, and monitor your activity on the incorporated blog/forum.

  • CUSTOMERS.

We will process your personal data provided through our web forms for:

  • Management of the business relationship.

  • Provision of the services that you have contracted with us.

  • Activities related to the shipment and receipt of the product purchased through this website.

  • Administrative, accounting, and tax management.

  • Addressing requests, complaints, and incidents communicated through our contact channels incorporated on the website.

  • Understanding the user's behavior on the website to detect possible cyberattacks on our website.

  • If applicable, conducting quality surveys to evaluate our service.

  • If applicable, conducting contests.

  • If applicable, sending commercial communications related to the goods or services that make up our activity, and/or news or newsletters related to our sector.

  • Compliance with the legal obligations directly applicable to us that regulate our activity.

  • To protect and exercise our rights or respond to claims of any kind.

LEGAL BASIS FOR DATA PROCESSING

  • USERS/VISITORS TO THE DATA CONTROLLER'S WEBSITE.

    • Based on the consent you have given us to process your data for the indicated purposes. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.

    • To comply with the legal obligations that apply to us. In this case, the data subject cannot refuse the processing of personal data.

    • In our legitimate interest to protect our image, business, and history by preventing attacks on our website. In this case, the data subject cannot refuse the processing of personal data, although they may exercise, if applicable, the rights recognized in section eight of this policy.

  • CUSTOMERS.

    • Execution of a contract of which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.

    • Based on the consent you have given us to process your data for purposes other than the development or execution of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.

    • To comply with the legal obligations that apply to us. In this case, the data subject cannot refuse the processing of personal data.

    • In our legitimate interest to protect our image, business, and history by preventing attacks on our website. In this case, the data subject cannot refuse the processing of personal data, although they may exercise, if applicable, the rights recognized in section eight of this policy

DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be kept for the time necessary to fulfill the purposes for which they were initially collected.

Once the data are no longer necessary for the processing in question, they will be duly blocked for, where appropriate, making them available to the competent Public Administrations and Bodies, Judges and Courts, or the Public Prosecutor's Office, for the period of prescription of the actions that could arise from the relationship maintained with the client and/or the legally established retention periods.

Data blocking period:

  • THE CIVIL CODE. Between 5 or 15 years, as appropriate, in accordance with the provisions of Article 1964.2 of the mentioned legal code.

  • THE COMMERCIAL CODE. For 6 years, in accordance with the provisions of Article 30 of the mentioned legal code. It applies to commercial information related to (issued and received invoices, receipts, rectifying invoices, bank documents, etc.).

  • THE GENERAL TAX LAW. For 4 years, in accordance with the provisions of Articles 66 to 70 of the mentioned legal code. It applies to information related to tax obligations.

  • LAW 10/2010, OF APRIL 28, ON THE PREVENTION OF MONEY LAUNDERING AND THE FINANCING OF TERRORISM. For 10 years, in accordance with the provisions of Article 25 of the law.

AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions or create profiles.

RECIPIENTS

During the period of data processing, the organization may transfer your data to the following recipients:

  • Judges and Courts.

  • State Security Forces and Bodies.

  • Other competent public authorities or bodies when the data controller has a legal obligation to provide personal data.

  • Banks and Financial Institutions, in case you contract with us.

  • SEPBLAC.

INTERNATIONAL DATA TRANSFERS

The organization does not carry out any international data transfers.

RIGHTS

Data subjects may exercise their rights of access, rectification, deletion, as well as request the limitation of the processing of their personal data, object to it, request data portability (whenever technically possible), or withdraw their consent at any time and free of charge. If necessary, you can use the forms provided by the organization or send a written request to the postal address or email address indicated above. However, you may be asked to provide your ID card or any other similar document to verify your identity, as long as this cannot be done by less intrusive means.

If you believe that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Authority (Spanish Data Protection Agency), through its website: www.agpd.es.

In compliance with the provisions of Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, you can unsubscribe by sending an email to the address info@costapart.es, with the subject "UNSUBSCRIBE.”

ACCURACY OF THE DATA

The data subject guarantees that the data provided are true, accurate, complete, and up-to-date, committing to inform about any changes to the data provided, through the channels enabled for this purpose and indicated in point one of this policy. The data subject will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of the breach of this obligation.

In the event that the user provides data from third parties, they declare that they have the consent of the interested parties and undertake to transfer the information contained in this clause, exempting the organization from any responsibility arising from the failure to comply with this obligation.
 

SOCIAL MEDIA

Social media are part of the daily life of many Internet users, and for this reason, the Entity has created different profiles on some of them.

All users who visit our website have the opportunity to join our social networks or groups.

However, you must bear in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid form), your data will belong to the corresponding Social Network, so we recommend that you carefully read their terms of use and privacy policies, as well as ensure that you configure your preferences regarding data processing.
 

MODIFICATIONS/UPDATES

This privacy policy may be modified/updated based on the legal requirements established or to adapt this policy to the instructions issued by the Spanish Data Protection Agency or changes on our website.

For this reason, we recommend that users visit our privacy policy periodically.

If you have any doubts about this policy, you can contact COSTAPART SL and TREBOL VACACIONES SL through the following email address: info@costapart.es


September 30, 2024

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